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Is Clio secure?
Clio ensures strict communication security using bank-grade 256-bit SSL encryption. All of Clio's infrastructure is hosted using physically secure, managed datacenters that meet the rigid SAS70 Type II specifications. Georedundant backups are performed multiple times per day, and site security and privacy are routinely audited by respected 3rd parties, McAfee and Truste.
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Can I back up and export my data out of Clio?
Clio supports data portability, and provides users with a complete export interface for backup and practice migration purposes. Any information committed to your Clio account can be retrieved, at your convenience, in non-proprietary, open formats.
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Do you offer a free trial period?
Absolutely. We're happy to offer a no-risk, free 30 day trial period to all new subscribers.
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How often are new features added to the product?
We are continually working to ensure that Clio remains the leading and most innovative cloud-based practice management system available. Thanks to the valued feedback of our many active subscribers, product improvements and updates are integrated seamlessly several times per month.
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How many attorneys are currently using Clio?
As the leading cloud-based practice management program, we're pleased to have a global subscriber base numbering in the thousands.
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What is the pricing history for your product? How often have rates been increased?
We continually strive to ensure that Clio provides exceptional value and return on investment. Although the product has continually evolved and expanded since launching in 2008 our pricing has remained consistent.
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What training options are available for customers?
We're pleased to provide unlimited free access to live training and comprehensive support resources. Our extensive knowledgebase is complete with helpful walk-throughs, short training videos and accessible answers to frequently asked questions. We are also happy to schedule additional one-on-one training as needed at no additional cost.
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What hours is your tech support available?
Our Vancouver-based support team is available from 8 a.m. to 8 p.m. Eastern Time (5am to 5pm Pacific Time), Monday to Friday and can be reached by email at support@goclio.com or by phone at 1-888-858-2546.
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Can I cancel at any time?
Absolutely. Although we hope you'll find Clio is a good fit with your practice management needs, subscribers are welcomed to discontinue a subscription at any time without risk or penalty.
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What is the cost?
Designed to be an affordable option for small to mid-sized firms, Clio is priced at $49/month per attorney and $25/month per non-attorney. Interested subscribers are also welcomed to contact our sales team to inquire about available offers for educational and non-profit customers.
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What is the difference between the Attorney and Non-Attorney subscriptions??
To make Clio as affordable as possible, we've offered non-attorney subscribers a discounted rate of $25.00/month. Technically speaking there are no differences between the subscription classes apart from being able to designate attorney users as responsible for a matter.
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Are there any incidental costs I should be aware of?
Clio's pricing has been designed to be easy to understand and free of incidental or surprise charges. Each additional attorney or support staff member can be added at a cost of $49.00/month and $25.00/month respectively. Product updates, new features, unlimited document storage and access to technical support and training is included at no additional cost.
