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Archive for the ‘Clio Profile’ Category

March 15, 2013

First Impressions: Work Hard, Play Hard Culture

Screen Shot 2013-03-13 at 10.09.14 AMI have been working at Clio for just over 3 months now. My first impressions of Clio have been incredibly positive. Our company founders, Jack and Rian, have gone to extraordinary lengths to create a positive company culture and have hired employees that exemplify the ‘work hard, play hard’ ethic. Hard work is recognized and everyone is given the opportunity to develop and grow with the company.

How did I end up at Clio? Well, that happens to be a bit of an unusual story. Before I delve into that, allow me to back up a bit and introduce myself.

Born in Vancouver, I grew up in the suburbs of South Delta. At university my education followed my core interests of history and politics. This led me on a number of adventures, first available to me in my texts and later inspiring me to travel throughout North America, Europe, the Middle East, and North Africa. I graduated in 2008 with a degree in history and political science, with a Middle Eastern concentration.  My research led me to explore an array of subjects that examined cultural, religious, and philosophic traditions.

After graduation I was still uncertain as to which direction I wanted to go. I decided to dive head first into advocacy and awareness building with the Canadian Red Cross. I chaired and was a member on a number of working groups – primarily focused on youth empowerment and advocacy for refugees and newcomers to Canada. These experiences were incredibly enriching and helped hone my facilitation, public speaking and event organization skills.

Concurrent to my work with the Canadian Red Cross, I taught a Model United Nations Club where students aged 10 to 18 years developed their debate, research and composition skills. I found acting as the students’ guide to subjects typically reserved for adults to be an eye-opening and rewarding experience. Age was never a barrier to their compassion or capacity to learn.

All the while, I maintained my serving job at a local steakhouse. Here is where Clio enters the story . . .

On an unassuming weeknight in November, I had four lovely ladies sit down at one of my tables. They let me know that it was the accounting department’s night out and that they worked just up the street. Now, I don‘t know what kind of magic was in the air that night – maybe it was the wine, maybe it was the fact I was taking some accounting classes at the time – but by the end of their meal they were adamantly encouraging me to send in my resume to Clio. This is the kind of offer a server hears from time to time, but on this occasion there was something different. These women were so incredibly friendly and raved about the company they worked for. This was ultimately my first impression: passionate employees who are strong advocates for their employer and the product they provide.

From the moment I stepped through the doors I have not regretted my decision to join the Clio family. Clio provides me with a community of like-minded individuals. The work environment is casual yet enthusiastic. The employees are positive and helpful. Most importantly, at the end of the day, the work gets done and we have fun doing it.

I look forward to my future with Clio. Every so often I wonder what would have happened if Jocelyn, Barb, Angela and Caroline had not met me that night. But then again, I sure am glad they did! 

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February 20, 2013

First Impressions: On the Precipice

I started working at Clio late in 2012. It was not a small decision to transition to Clio. I was disrupting my personal life, moving literally across the entire continent to start building something new.

Why did I make this decision?

To say that the legal sphere is undergoing changes would be a gross understatement. If you want to know more about this, I highly recommend Richard Susskind’s, “The End of Lawyers?”. I was seeing this change personally, from underfunded courts to vast corporations relying on a shrinking number of law firms – each desperately clinging to unrealistic profit margins.

I also see all the people being left behind. There is a public unable to afford basic legal services. There are dedicated, small firm lawyers struggling in an antiquated system that does not respect innovation. There are whole classes of law students lacking the mentorship and training they should have received in school.

There are large problems in the legal sphere.

I honestly believe Clio can help with some of these problems. Clio has taken legal software out of the doldrums it has languished in since the 1990’s. They work hard to bring a modern understanding of design and usability to the product. Clio also understands that lawyers need to change the way they work, if they want to survive.  This platform helps enable that change.  It reduces administrative overhead, creates better billing and encourages efficiency without sacrificing competency.

Clio is also helping students learn the skills they need while still in school.  For years, law students have been left to learn the practice of law on their own. Law schools teach little practical knowledge; graduating students unfit to be lawyers. Clio is helping change this by providing an environment where students and teachers can work together on real legal activities.

After years of researching the changing legal sphere, I saw that someone was taking action to make things better. Clio is a company on the precipice of great things. How could I not drop everything to be a part of that?

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January 25, 2013

Clion Twitter Profile: Joshua Tanzola

joshua-tanzolaWhat’s your Twitter Handle?
@mrtanzola

And your real name?
Joshua Tanzola

What department do you work in at Clio?
I work in sales as part of the Account Executive team.

Do you have a tweeting philosophy?
Only to be relevant and tweet what you are interested or proficient in.

Do you tend to purchase from or do business with companies that use Twitter?
I wouldn’t say it weighs heavily on my decision but it does help to do some background research on the company. Tweet reviews can be brutally honest.

Do you keep separate profiles?
I use @mrtanzola both personally and professionally. It’s a balance of both lifestyles.

What’s your favorite thing about Twitter?
Can I pick two things? Link sharing & immediacy, Twitter usually gets the word out first.  You can learn about what’s trending all while connecting to stories and interacting with people.

And what’s your least favorite thing about Twitter?
The excessive over-sharing and Twitter’s user interface. Based on competitors and other Apple apps I would’ve expected a more seamless, clean interface.

Is there a Twitter feature you think is missing?
Better search functionality & engagement. otherwise I like the simplicity of Twitter.

And finally, what Twitter clients do you use?
Twitter app, TweetDeck and Hootsuite.

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January 18, 2013

First Impressions: What More Could an Employee Want?

Simon WilsonIt’s been over five months since I started working at Clio. I suppose it’s fair to say that I have more than first impressions to share! 

Let’s start with an introduction. I came to Clio from a consulting job in the staffing industry because I was looking for an opportunity to build something long-term. My job here at Clio involves two functions: First, I work as a recruiter, helping to bring the best people on board to build an excellent product. This is a rather serious undertaking given the changes the software development world has seen recently and the demand in the market for quality. My second function at Clio is to work on employee retention, which involves fostering a culture where people feel great about coming to work. 

I’m often asked, “why do you work here” in interviews. My answer boils down to a couple of basic things:

  • Clio’s a growing company. People who enjoy the challenges that entails do well here — it’s not easy to build great things with a team that’s growing as it builds! From a hiring standpoint, it’s interesting to get to work on solving team building problems at the same time as I get to contribute to the development of the product indirectly. Hiring is arguably the most important thing a company can get *right*… great products are built by great people!
  • The folks building Clio understand how software development should be done. I came to the company from a consulting background, so I’ve had the opportunity to see what has worked and what hasn’t worked first-hand. Clio gets a lot of the big stuff right, which is believe it or not a really tough thing to do: We’re lean, we release software that works, and we’ve found a way to balance the entrepreneurial, agile style of modern software development with enough process to make sure we’re always moving forward. 

The maxim “good people always want to work with other good people” drives my work on a daily basis. In a way, I report to every person in the company, and that lets me keep my eye on the task at hand. The good people here need other good people to make their lives easier, and by contributing to that I contribute to the company in a meaningful way. What more could any employee want? 

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December 4, 2012

Clion Twitter Profile: Stephan Rosger

Continuing with our Clion Twitter Profiles, meet Stephan Rosger, one of our User Interface designers. When he’s not pushing pixels at Clio, he enjoys soaking in Vancouver’s lush scenery, cooking, exploring art and design, and promoting industry.

What is your Twitter Handle?

I use my last name: @Rosger because it’s a totally unique last-name, and can’t be confused with anyone elses Twitter handle.

Do you have a tweeting philosophy?

Basically they’re the same rules I have when it comes to emailing:

  • Don’t post drunk.
  • Don’t post when angry.
  • Don’t Spam.

Not to say I haven’t learned these lessons the hard way over the years.

Don’t spew your whole life on Twitter, but also don’t close yourself off. Shed some light on your life and interests, and just be yourself. If you’re looking for work, don’t just post cookie-cutter articles about your industry – personality counts. Your personality advertises your soft skills, and will help you match-up with an employer that can relate to your interests and personality, and more importantly possibly get along with you. There’s nothing worse than working for someone that can’t relate to you, but hires you just because they could.

Do you tend to purchase from or do business with companies that use Twitter?

Yeah, but mostly restaurants if they have a Twitter profile, and that’s only if I like their food.

If you count networking as doing business then yes, I network with other agencies and other creatives. This sometimes leads to some kind of small business relationship, which is pretty cool. Since graduating I’ve gotten 90% of my job leads and interviews through Twitter. I can also say that my job here at Clio was a result of being on Twitter. It’s a great tool to stay connected within the design community for sure, especially when it’s a little known fact that it can be hard to meet new people here in Raincouver.

Do you keep separate profiles?

Nope, just the one.

What’s your favorite thing about Twitter?

I like how everyone’s voice counts on Twitter, it’s very democratic that way. It doesn’t matter what your social status is or how much money you make, everyone’s equal and every voice (or Tweet) counts. During the 2012 race for the White House, Twitter records were broken because people could voice their opinion. If people got out and voted as much as they tweeted, that’d create some real change. It’s a good sign though when poll results are down, yet Twitter activity goes through the roof – it shows that people actually still care and are engaged.

If tweeting stopped during important events like that I’d really start to panic. So yeah, being able to reach so many people openly and freely is pretty awesome.

Personally for me, as a designer, I’m still amazed how I can reach out to other designers around the world that I really look up to and engage with them. Even if it’s just one reply from them, I love it. There was no way you could do that 6-7 years ago.

And what’s your least favorite thing about Twitter?

My least favorite thing about Twitter is when all a person does is complain about his or her life. These people always seem to live in a first-world country, are on their iPhone 6 or whatever, and are drinking a delicious premium Starbucks beverage that the barista screwed up by serving it 2 degrees too cold. Go out and volunteer or something.

I also wonder why people sign-up with Twitter, follow 3000 people in one day and just wait for people to start following back without posting anything interesting. That’s not how Twitter works – content is key. What’s in it for your follower?

Is there a Twitter feature you think is missing?

Yeah there is. I’m not sure if they fixed it yet (correct me if they have), but when you’re using the web client, and you check your  direct messages, I wish you could click on the person that sent you the message to get to their profile – It’s soooo annoying. Other than that I like everything they’re doing, at least with the web client.

And finally, what Twitter clients do you use?

I just got my first iPhone/smartphone a couple weeks ago. Before that I just had a flip phone and all of my tweeting was from using the web client at twitter.com. Since having an iPhone, I’ve Tweeted a bit while on the go. I use the Twitter app, and actually quite like it. I’ve tried Tweetbot as well, but keep going back to the Twitter app. I also like using 3rd-party apps to post content onto Twitter like Pinterest and more recently, Instagram. I’ve heard that Tweetdeck and Hootsuite are great to use, but so far I’ve been doing great with what I have, and I tend to stick with what works. If I had 2-3 accounts to manage, I would start exploring those clients for sure because then it get’s tricky.  

Be sure to follow our Clion Twitter list and see what we’re discussing!

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October 30, 2012

Clion Twitter Profile: Tys von Gaza

Meet one of Clio’s developers and a winter enthusiast. When the snow is falling you can find him hunting down the next set of powder turns in the Rocky Mountains, and in summer he is dreaming of when it will snow next.

What’s your Twitter Handle?

@tvongaza

And your real name?

Tys von Gaza.


And you work in what department?

Product Development, specifically on the development side of things.

Good to know. Do you have a tweeting philosophy?

Not really. I’m a pretty casual twitter user. Mostly on twitter to follow people and products I find interesting in the tech industry, a few friends and avalanche conditions for skiing. I also like tweeting pictures of my cat and dog and amazing skiing videos.

Do you tend to purchase from or do business with companies that use Twitter?

I have. I tend to support small and local companies, many of which have a twitter account. It is a great way to ask questions about products I may be interested in, send feedback on things I have bought and stay up to date on new things they are working on. However it is a red flag if a company has twitter account and won’t reply to my questions.

Do you keep separate profiles?

Nope, I just have one.

What’s your favorite thing about Twitter?

I like the balance of simplicity and functionality. The concept is nearly trivial but at critical mass it is amazingly powerful.

And what’s your least favorite thing about Twitter?

Their recent changes to their API, as a developer who has built an API I find how they are treating the products and companies that use their API insulting.

Is there a Twitter feature you think is missing?

Haven’t put much thought into it… I think the beauty of twitter is that it doesn’t have many features, hopefully it stays that way.

And finally, what Twitter clients do you use?

Tweetbot for iOS and OSX.

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October 26, 2012

First Impressions: A Perfect Fit for a Serious Goof

Coming out of University, looking towards my future, I had a growing sense of dread that I would have to ‘grow up’. The sort of ‘grow up’ where my dress code would be a shirt and tie, where I would be strapped to a desk 9-5, and slowly let my passions dull as I stared at spreadsheets all day.

But then I got an interview at Clio, for a position on their customer support team. One of the existing support staff sat in on that interview, and when they asked what I did with my free time, I admitted to being a rather dedicated nerd. He offered to recommend me to the big bosses right then and there if I would run a game of Shadowrun for him. That might be Greek to you, but to me, it was the moment I saw how awesome this company was.

 Most of the time, I take everything very seriously. But every now and then, I adore being a complete goof. I embrace being a total dork in front of everyone, and grinning so widely my jaw hurts. At Clio, I can do that. I can be helping a Clio user fix their login problems one minute, and then launch into a conversation with another support team member about this or that fictional universe and what we love about it.

So yes, I ended up in a cubicle, at a computer. I dress in buttoned up shirts, and keep my face clean shaven. But in these first few weeks at Clio, I have found a place where I can chat with almost anyone about what new video game I am playing. I have found a place where taking my work seriously is respected. I have been pretty busy, learning as much about Clio as I can, as quickly as I can, so that when I am asked by a Clio user about how a particular feature works, or what to do in Clio to get exactly the result they want; I can know right off the top of my head.

But. 

I am having a blast doing it.

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October 18, 2012

Clio First Impressions: Inspired, Friendly, Customer-Focused

I began work at Clio as a Customer Support Specialist three weeks ago, and I’d like to share with you my initial experience working with the team here in beautiful Vancouver, BC.

First, let me introduce myself… I was born in Victoria, and spent my teenage years in the Comox Valley. In college, I studied communications, graphic design, marketing and psychology and arrived in Vancouver during the dot com boom of the millennium to design websites. My strongest skills lie in creating and managing website content and writing technical support documents relatable to readers with limited technical background. I’ve been honing my craft for over 15 years now, and love what I do. I’m what is called an “early adopter,” a person who likes to be one of the first to try out new technologies, and as I come from a long line of teachers and publishers, it’s in my blood to help others understand how new advances can enrich their lives.

My first impression of the Clio office and team was that the co-founders, Rian and Jack (and with the assistance of Simon, our superstar HR manager), have succeeded in creating an environment in which employees feels inspired about the future of the company, appreciated for their skills and contributions, and have a friendly and social rapport with their co-workers. Cultural fit is a large focus for Clio, and as a result, it fosters an environment where new employees feel welcomed and comfortable with the team from day one. I wake up in the morning each day happy to come to the office because I like the people I work with and everyone has such a positive attitude.

Being a part of Clio Support is very exciting to me because Clio has a unique approach which is very customer-focused. In an industry in which support services are often overlooked and employees are pushed to complete support calls at breakneck speed, Clio Support moves to the beat of a different drum.

At Clio, the atmosphere is relaxed and friendly, with the main focus being to help the end user with whatever they require to use Clio effectively. The Support team is encouraged to provide personalized solutions, make sure steps are understood completely and that the caller feels confident about the resolution. The feedback I’ve already witnessed from Clio users regarding the stellar customer service they receive makes me very proud to be joining this team!

I’m very excited to be part of the future of Themis Solutions and Clio, and look forward to helping you!

 

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September 6, 2012

Clion Twitter Profile: Derek Rawlings

Meet Derek Rawlings, a member of our Sales team, a self-proclaimed nerd and Clio’s resident tea expert. When he’s not on the phone he’s busy brewing up a pot of vanilla earl grey or a green rice tea and forcing it on his coworkers. So far, they don’t seem to mind.

So, what’s your Twitter Handle?

@_dubiosity_

Interesting. How did you pick that one?

When I was at university I used the word in an essay, and one of my colleagues was outraged the teacher didn’t correct when I got the essay back. So it stuck.

Ha. Nice. Do you have a tweeting philosophy?

Professionally or personally?

Both.

Professionally, I use Twitter primarily to see trends, get news about things that are interesting in my profession, which is the larger legal community. I also keep an eye on what our competitors are doing, and keep tabs the very large legal blogosphere.

Personally, it’s more about sharing information, keeping tabs on what my friends are into, coordinating events and following brands I’m loyal to. More of a social tool in that respect.

Do you tend to purchase from or do business with companies that use Twitter?

An active Twitter profile is definitely a tie breaker whenever I take a look at a company. If it uses social media proactively, I’m more interested in pursuing their product than companies who don’t. Companies active in social media are also providing, very often, content that is interesting to me.

Interesting. Good to know. So do you keep separate profiles?

No. I’m not proactive professionally, I don’t really engage. Twitter is more of a listen/gather information option for me so I only need one profile.

What’s your favorite thing about Twitter?

Social media fills the gaps in my life. When waiting in line, or have a spare moment, I can reach out and get caught up with what everyone’s been up to. Since it’s bite-sized, I’m not reading long form, just catching snippets.

And what’s your least favorite thing about Twitter?

The way it kills English sometimes.

Indeed. Is there a Twitter feature you think is missing?

It’s search functionality needs to be a lot better. That’s the big one, professionally. Personally, a lot of third party applications have filled the voids of what Twitter can, and cannot do, but even that’s under threat now.

What Twitter clients do you use?

Tweetcaster on my Android phone, and Hootsuite on my desktop.

And finally, why tea over coffee?

I’ve always preferred tea over coffee because of the variety of flavors, and tea has always been a more social drink for me.

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