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I began work at Clio as a Customer Support Specialist three weeks ago, and I’d like to share with you my initial experience working with the team here in beautiful Vancouver, BC.

First, let me introduce myself… I was born in Victoria, and spent my teenage years in the Comox Valley. In college, I studied communications, graphic design, marketing and psychology and arrived in Vancouver during the dot com boom of the millennium to design websites. My strongest skills lie in creating and managing website content and writing technical support documents relatable to readers with limited technical background. I’ve been honing my craft for over 15 years now, and love what I do. I’m what is called an “early adopter,” a person who likes to be one of the first to try out new technologies, and as I come from a long line of teachers and publishers, it’s in my blood to help others understand how new advances can enrich their lives.

My first impression of the Clio office and team was that the co-founders, Rian and Jack (and with the assistance of Simon, our superstar HR manager), have succeeded in creating an environment in which employees feels inspired about the future of the company, appreciated for their skills and contributions, and have a friendly and social rapport with their co-workers. Cultural fit is a large focus for Clio, and as a result, it fosters an environment where new employees feel welcomed and comfortable with the team from day one. I wake up in the morning each day happy to come to the office because I like the people I work with and everyone has such a positive attitude.

Being a part of Clio Support is very exciting to me because Clio has a unique approach which is very customer-focused. In an industry in which support services are often overlooked and employees are pushed to complete support calls at breakneck speed, Clio Support moves to the beat of a different drum.

At Clio, the atmosphere is relaxed and friendly, with the main focus being to help the end user with whatever they require to use Clio effectively. The Support team is encouraged to provide personalized solutions, make sure steps are understood completely and that the caller feels confident about the resolution. The feedback I’ve already witnessed from Clio users regarding the stellar customer service they receive makes me very proud to be joining this team!

I’m very excited to be part of the future of Themis Solutions and Clio, and look forward to helping you!