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Archive for October, 2012

October 31, 2012

WiFi as a Service: WiNot?

When Clio began attending conferences in 2008, the availability of WiFi was a legitimate afterthought. Laptops were common but not ubiquitous, tablets were non-existent and the age of the smartphone had just begun with the launch of the iPhone. Since then, the technology landscape has been changed by a plethora of web-enabled devices, and the availability of free Internet access has transitioned from exception to expectation.

Granted, many conference goers now sport go-anywhere connectivity via cellular carriers, but the remote locations of conferences, bunker-like facilities and device collisions often conspire to force those seeking a reliable connection to look elsewhere. This search is often stumped by paywall Internet options that range from exorbitant to outrageous.

Why then, is conference-provided Internet still such a rarity?

Price is inevitably a factor. Many conferences aim to keep costs low and returns high for both organizers and attendees, and adding a several thousand dollar Internet package to the conference tab can materially change the economics of such an event. A value disconnect is another likely cause: as organizers struggle to control the costs they need to absorb or pass along to attendees, perceptions are skewed by the assumption that Internet will be self-provided, or that it is an unnecessary luxury for the conference propellerheads.

Although the former is arguably fair reasoning, the latter underestimates the technical profile of the average conference attendee nowadays. Herein lies the problem: Despite more than four years of ever-increasing pervasiveness elsewhere, the availability of Internet connectivity at legal conferences has stagnated. Free, high performance wireless Internet remains as rare at legal conferences today as four years ago.

As a cloud computing vendor, Clio has a vested interest in advocating unfettered connectivity, but so too do most conference organizers – whether they realize it or not. Buzz begets attendance, and each foregone tweet is a marketing opportunity lost. Convenience also begets repeat attendance. Attendees who can’t blog, check their email, manage their practice or exercise their usual freedom of mobility may think twice about paying the high tax of a lost opportunity to multitask.

Sure, it’s easy to throw stones, and oversimplify the realities of budgeting costs for a conference, but the time has come for organizers to chalk up Internet along side power and light as conference essentials. However that happens, the era of Internet-as-a-Given (IaaG) is already here, and conference relevance, convenience, and success will be increasingly linked to the reality that free WiFi is no longer just a nice-to-have.

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October 30, 2012

Clion Twitter Profile: Tys von Gaza

Meet one of Clio’s developers and a winter enthusiast. When the snow is falling you can find him hunting down the next set of powder turns in the Rocky Mountains, and in summer he is dreaming of when it will snow next.

What’s your Twitter Handle?

@tvongaza

And your real name?

Tys von Gaza.


And you work in what department?

Product Development, specifically on the development side of things.

Good to know. Do you have a tweeting philosophy?

Not really. I’m a pretty casual twitter user. Mostly on twitter to follow people and products I find interesting in the tech industry, a few friends and avalanche conditions for skiing. I also like tweeting pictures of my cat and dog and amazing skiing videos.

Do you tend to purchase from or do business with companies that use Twitter?

I have. I tend to support small and local companies, many of which have a twitter account. It is a great way to ask questions about products I may be interested in, send feedback on things I have bought and stay up to date on new things they are working on. However it is a red flag if a company has twitter account and won’t reply to my questions.

Do you keep separate profiles?

Nope, I just have one.

What’s your favorite thing about Twitter?

I like the balance of simplicity and functionality. The concept is nearly trivial but at critical mass it is amazingly powerful.

And what’s your least favorite thing about Twitter?

Their recent changes to their API, as a developer who has built an API I find how they are treating the products and companies that use their API insulting.

Is there a Twitter feature you think is missing?

Haven’t put much thought into it… I think the beauty of twitter is that it doesn’t have many features, hopefully it stays that way.

And finally, what Twitter clients do you use?

Tweetbot for iOS and OSX.

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October 26, 2012

First Impressions: A Perfect Fit for a Serious Goof

Coming out of University, looking towards my future, I had a growing sense of dread that I would have to ‘grow up’. The sort of ‘grow up’ where my dress code would be a shirt and tie, where I would be strapped to a desk 9-5, and slowly let my passions dull as I stared at spreadsheets all day.

But then I got an interview at Clio, for a position on their customer support team. One of the existing support staff sat in on that interview, and when they asked what I did with my free time, I admitted to being a rather dedicated nerd. He offered to recommend me to the big bosses right then and there if I would run a game of Shadowrun for him. That might be Greek to you, but to me, it was the moment I saw how awesome this company was.

 Most of the time, I take everything very seriously. But every now and then, I adore being a complete goof. I embrace being a total dork in front of everyone, and grinning so widely my jaw hurts. At Clio, I can do that. I can be helping a Clio user fix their login problems one minute, and then launch into a conversation with another support team member about this or that fictional universe and what we love about it.

So yes, I ended up in a cubicle, at a computer. I dress in buttoned up shirts, and keep my face clean shaven. But in these first few weeks at Clio, I have found a place where I can chat with almost anyone about what new video game I am playing. I have found a place where taking my work seriously is respected. I have been pretty busy, learning as much about Clio as I can, as quickly as I can, so that when I am asked by a Clio user about how a particular feature works, or what to do in Clio to get exactly the result they want; I can know right off the top of my head.

But. 

I am having a blast doing it.

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October 24, 2012

Clio Announces Third Annual Apple in Law Offices Survey #MILOfest

Enter to win one of three iPad Minis!

Vancouver, BCOctober 24, 2012 – Today Clio announced the launch of the 2012 Apple in Law Offices Survey; when complete, the survey will provide insight into the technology choices law offices are making with respect to Apple devices, including the iPhone, iPad, Mac and the cloud-based services these devices leverage.

Available online at http://macsurvey.questionpro.com, the Apple in Law Offices Survey will remain open through Wednesday, November 7th at 5pm EST, and the tabulated results will be presented by Clio CEO Jack Newton at MILOfest on Thursday, November 8th. Clio will also be giving away three iPad minis to randomly selected survey respondents.

The Clio Apple in Law Offices Survey will gather data regarding the extent of lawyers’ current or intended migration to Macs or Apple products by focusing on the following areas:

  • Operating System Choice: Mac vs. Windows OS
  • Mobile device preferences: iPhone vs. Blackberry vs. Android and others
  • Plans to purchase iPads and other Apple/Mac hardware and software in 2013
  • Cloud-based vs. desktop application usage in the law office

Clio CEO and Founder Jack Newton explains, “From our vantage point, we’ve seen the use of Macs, iPhone and iPads in law firms increase dramatically over the past year.  Lawyers are using iPads and their accompanying legal apps more and more, so we’re excited to collect data that will help us chart and gain insight on the ‘Apple in Law Offices’ trend.”

ABOUT CLIO

Clio is a comprehensive cloud-based practice management, time & billing and client collaboration platform specifically designed for small and mid-sized law firms. Clio can be accessed using PCs and Macs as well as mobile devices including iPhone, iPad and other mobile devices.

Secure and easy-to-use, Clio provides case/matter management, time tracking, billing/reporting, client contact and document management, task scheduling, trust accounting, and detailed reporting. In addition, Clio includes Clio Connect, a secure portal for exchanging information and collaborating with clients, and Clio Express, an offline time capture application.

Clio is based in Vancouver, B.C., and was founded by Jack Newton and Rian Gauvreau in 2007.

Visit http://www.goclio.com, email info@goclio.com,, call 1-888-858-2546 or follow on Twitter @goclio.

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October 23, 2012

#GoneClio Podcast: Anthony Reeves

On this edition of Gone Clio, Clio co-founder Jack Newton talks with special guest, Anthony Reeves of the Reeves Law Firm. Anthony talks about cloud computing and security, flexibility of using Clio for his practice and the role Internet access plays in serving his clients.

Listen:

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If you’d like to participate in #GoneClio, let us know!

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October 19, 2012

Clio #currycookoff: Jack Newton’s Recipe

This week we’re featuring the #currycookoff winning recipe from our CEO and co-founder, Jack Newton. The judges said it was “nicely balanced,” had a “good mix of veggies and meat” and was “nice and creamy.” 

Red Chicken Curry

5 cups canned coconut milk
3 tablespoons Red Curry Pase (recipe follows)
2 tbsp Thai fish sauce
1lb chicken breast, sliced into thin strips
4 fresh wild lime leaves, sliced thin lengthwise
2 red bell peppers, sliced into 1/4″ strips
1C Asian basil leaves

Heat a wok over medium-high heat. Add some of the thick coconut milk. When it is bubbling, add the curry paste, cook fo 2 minutes, then add another 1/2 cup coconut milk. Simmer for 5-8 minutes.

Add the chicken strips, stir to coat with the favored oil, and cook over high heat for about 4 minutes, or until the chicken has changed color. Add the remaining coconut milk and bring to a boil. Lower heat and simmer for 5-10 minutes.

Stir in the fish sauce and lime leaves; simmer for 5 minutes. Just before serving, stir in the bell pepper strips and the bais.

Red Curry Paste

1.5 C Thai dried red chilis
1.5 tbsp coriander seeds
1 tsp cumin seeds
1/8 tsp black peppercorns
2 stalks lemongrass, trimmed and minced
1 tbsp chopped coriander roots
1/4C coarsely chopped galangal
1 tsp lime zest
1/4 C garlic
1/4 C shallots
1 tsp salt
1.5 tsp shrimp paste

Break the steps off the chilies and discard, together with seeds. Break chilis into bowl and cover with hot water – let soak for 30 minutes, or longer if possible.

Meanwhile, dry-roast the coriander seeds, cumin and peppercorns in turn in a heavy-bottomed saucepan over medium heat. Use a mortal and pestle or spice grinder to grind the spices.

Chop the coriander roots, galangal, garlic and shallots fine and, with the blades whirling, add to a blender. Add the ground spices, lemongrass, lime zest, salt and shrimp paste and continue to blend until you have a paste. Scrape down the sides of the blender as necessary. Drain the chilis (reserving the soaking water) and add to the blender. Add extra soaking water if necessary.

Store in a well-sealed glass container in the refrigerator. Will last 2-3 months.

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October 18, 2012

Clio First Impressions: Inspired, Friendly, Customer-Focused

I began work at Clio as a Customer Support Specialist three weeks ago, and I’d like to share with you my initial experience working with the team here in beautiful Vancouver, BC.

First, let me introduce myself… I was born in Victoria, and spent my teenage years in the Comox Valley. In college, I studied communications, graphic design, marketing and psychology and arrived in Vancouver during the dot com boom of the millennium to design websites. My strongest skills lie in creating and managing website content and writing technical support documents relatable to readers with limited technical background. I’ve been honing my craft for over 15 years now, and love what I do. I’m what is called an “early adopter,” a person who likes to be one of the first to try out new technologies, and as I come from a long line of teachers and publishers, it’s in my blood to help others understand how new advances can enrich their lives.

My first impression of the Clio office and team was that the co-founders, Rian and Jack (and with the assistance of Simon, our superstar HR manager), have succeeded in creating an environment in which employees feels inspired about the future of the company, appreciated for their skills and contributions, and have a friendly and social rapport with their co-workers. Cultural fit is a large focus for Clio, and as a result, it fosters an environment where new employees feel welcomed and comfortable with the team from day one. I wake up in the morning each day happy to come to the office because I like the people I work with and everyone has such a positive attitude.

Being a part of Clio Support is very exciting to me because Clio has a unique approach which is very customer-focused. In an industry in which support services are often overlooked and employees are pushed to complete support calls at breakneck speed, Clio Support moves to the beat of a different drum.

At Clio, the atmosphere is relaxed and friendly, with the main focus being to help the end user with whatever they require to use Clio effectively. The Support team is encouraged to provide personalized solutions, make sure steps are understood completely and that the caller feels confident about the resolution. The feedback I’ve already witnessed from Clio users regarding the stellar customer service they receive makes me very proud to be joining this team!

I’m very excited to be part of the future of Themis Solutions and Clio, and look forward to helping you!

 

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October 16, 2012

#cliotraining Tip: Resetting Clio Sync for Outlook

It happens. Something hiccups, causing Outlook to stop working. And sometimes that means Clio Sync for Outlook stops syncing contacts, tasks or calendar entries. Don’t panic. Do this: reset Clio Sync for Outlook.

It is important to note that doing so will completely remove your Clio Sync configuration information. After resetting you will have to re-configure Clio Sync.

To reset Clio Sync for Outlook, do the following:

  1. Run Clio Sync Setup: Start Menu > All Programs > Clio Sync > Clio Sync Setup
  2. Open Configuration File Location
     

     

  3. Delete Configuration Files
  4. Reconfigure Clio Sync
  5. Run Clio Sync

 To learn more, check out our Resetting Clio Sync for Outlook support article.

 Got a tip to share? Let us know. We’d love to hear them!

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October 12, 2012

Jack Speaking at ABA GP SOLO Annual Meeting: Cloud Computing for Lawyers

Today Jack Newton, Clio’s CEO and co-founder, will be speaking on Cloud Computing for Lawyers at the ABA GP SOLO Annual Meeting in Seattle, WA.

Cloud computing remains one of the hottest trends in legal technology, since many lawyers are realizing the cost-savings and other benefits of having your software and data hosted by a third party and made available over the Internet. However, lawyers need to be aware of security – and privacy-related “best practices” prior to entrusting conidential client data to “the cloud.”

Clio is also exhibiting, so please stop by and say hello!

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October 12, 2012

Clio #currycookoff: Simon Wilson’s Recipe

This week’s recipe comes from Simon Wilson, our Direct of Talent Acquisition. It’s a Family Curry recipe is adapted from a Vij’s recipe. It’s super solid on its own. Fans of the Spicy could add some Cock sauce (Sriracha) or more cayenne. The judges especially liked the rice.

 Curry Recipe

1/2 cup canola oil (I used butter)

2 cups finely chopped onions

1 stick cinnamon

3 tablespoons finely chopped garlic

2 tablespoons chopped ginger

2 cups chopped tomatoes (I used 2 cans western family fire roasted tomatoes from save-on)

1 tablespoon salt

1/2 teaspoon ground black pepper

1 teaspoon turmeric

1 tablespoon cumin

1 tablespoon coriander

1 tablespoon garam masala

1/2 teaspoon cayenne (I added 1/2 teaspoon kashmiri chill powder too)

3 pounds chicken thighs, bone-in (I removed skins)

1 cup sour cream (I used balkan yogurt)

2 cups water (I omitted this as I used canned tomatoes)

cilantro to garnish

 

Heat the oil in a large pot on medium. add onions and cinnamon and sauté for 5-8 mins until onions are golden. add garlic and sauté for four minutes. Add ginger, tomato, salt, pepper, turmeric, cumin, coriander, garam masala and cayenne. Cook this mixture for five minutes until the oil starts to separate.

Add chicken to the masala. Stir well, cook chicken for 10 minutes until it looks done on the outside. Add sour cream or yogurt in batches (cooking for a few minutes in between each batch, I did three, so that the yogurt didn’t curdle.) Add water if using. Reduce heat once it starts to boil and cover & cook for 15 minutes, stirring occasionally. When the chicken is cooked, remove and discard cinnamon stick & cool the curry. Transfer cooked chicken to a mixing bowl. Debone the chicken and return the meat to the pot. Heat the curry again and just before serving stir in cilantro.

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