Data Accessibility, Security, and Privacy (Part I)

Attorneys have a fiduciary duty to ensure their client data remains accessiblesecure, and private. At Clio we’ve gone to every reasonable length to deliver on these three critical areas, and we’ll elaborate on exactly how we’re doing that in a series of blog posts.

In this first post, we’ll describe how we’re delivering on data accessibility. Data accessibility means that you can rest assured that your data remains safe and accessible regardless of natural or man-made disasters, hardware failures, etc.

With traditional desktop software, ensuring data accessibility means performing regular backups, storing those backups offsite, keeping archival versions of past backups, etc.

This strategy works fine for desktop applications, but how does it translate to web-based practice management applications like Clio? How do we protect your data and ensure we’re doing at least as good (and hopefully even better) a job ensuring your data is accessible?

At Clio we’ve put three layers of data redundancy and protection in place:

First, we back up your data at least four times a day to a local backup facility. This provides a “snapshot” of data over the course of a workday so that, in the event some key data is accidentally deleted by one of our users, we are able to recover the data to a state that is, at worst, a few hours old.   

Second, on a daily basis we back up your data to our secure, offsite, and geographically distributed backup facilities. Even if one geographic replicate of our backup data fails, we have several others to fall back upon.

Third, on a weekly basis we replicate a copy of your data to a secure third party data escrow provider. This ensures your data remains available even in the event of a service or business interruption. In the event of a service or business interruption your data will remain available through our third-party escrow provider.

With these three layers of data redundancy, Attorneys can rest assured they’re meeting personal and fiduciary responsibilities to keep their practice’s data 100% accessible, even in the event of an unexpected disaster.